Terms and Conditions
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Below are the terms and conditions by which Totality Organization offers its service.
Parties:
This agreement is between the following parties:
A: You, the customer. Any mention of “you”, “your”, “student”, “customer”, ”user” or “client” should be considered as equivalent;
And,
B: We at Totality. Any mention of “we”, “our”, “the company” or “Totality Organization” are considered equivalent.
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By visiting the website and registering with a username and password, you hereby assent to the following terms and conditions:
1. Change the scope of this Agreement
Totality Organization maintains the right to change its terms of service from time to time without the prior approval of our students, teachers. These changes will be immediately reflected on our website.
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2. Service overview
Totality Organization provides one-on-one and group online lessons to its students and customers.
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3. Account Registration
You must provide your legal name, a valid email address, and any other information requested in order to complete the onboarding/registration process.
Where you are an agency with an account, you may create login credentials for as many administrators, tutors, affiliates, clients and students as your price tier.
You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction or Georgia (including but not limited to copyright laws).
You are responsible for all Content posted, activity conducted and all persons who access (or even just view or see screenshots of) our Services through your account or internet connection. You should not permit any person who is not the account holder to access or interact with your account or our Services without first making them aware of these Terms and Conditions. In any event, all such activity that occurs under your account including Content posted by or suggested by other people shall be your responsibility (save where Totality has accessed or is performing maintenance on any part of the site or your account).
We do not guarantee that our Services or any content on our site, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Services for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
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4. Lesson Cancellations & No Shows
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If you cancel more than 24 hours before a scheduled individual or group lesson, you will maintain the credit for booking it again.
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If you cancel less than 24 hours prior to the class or fail to show up, you will lose the lesson.
5. Refunds
Once you have purchased any of the available packages from Totality, you will not be entitled to any refunds or additional lessons, even if lessons are cut short by technical difficulties or unclear sound quality. Any requests for refunds or additional lessons will be evaluated on a case-by-case basis at the sole discretion of Totality management.
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6. Teachers
Totality is not an employer or independent contractor of teachers. Our teachers are self-employed. They are not employees of Totality Organization.
We expect them to follow the strict application of our Privacy Policy (also attached to the website). However we are not ultimately responsible for what they do with any information you volunteer to give them in the course of the lessons with them. We highly recommend not sharing your personal information with teachers and students.
Teacher will be held directly liable should the tone or content of their communications with you be deemed offensive in any way. We hold no responsibility for this, although we will be sure to investigate and discipline the offender if necessary, including, but not limited to, suspending or terminating their contract with Totality or reporting their conduct to the relevant government authorities.
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7. Account Security
You are responsible for saving and protecting your account details and password. Totality will not be held liable should someone enter your account and change your settings or use your lesson credits.
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8. Equipment and Conditions
The following equipment is strongly recommended for you to maximize your experience as a student at Totality:
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Minimum of 3 megabytes per second download speed broadband internet connection
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Desktop / laptop / tablet
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Headset
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5 Megapixel web camera
Totality does not bear any responsibility for the quality of your Internet connection. Totality video conferencing platform powered by third party infrastructure and will not be able to reimburse students on this basis. Please communicate directly with your Internet Service Provider if problems persist.
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9. Teacher cancellation
We apologize for any instances of your teacher at Totality being late for a scheduled class or missing it completely. In the event that your teacher misses a scheduled class or turns up late, please inform us immediately at the following email address: ototality@gmail.com. You will not be charged for that lesson and we will investigate the incident and assure you that the teacher will be appropriately sanctioned for their misdemeanor.
From time to time, some teachers will cancel booked lessons in advance. You will be immediately notified of the cancellation and will be given the opportunity to re-book your lesson with another teacher of your choice. Your account will not be debited for the canceled lesson, and we will credit you with an extra free lesson to help make up for any inconvenience caused.
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10. Temporary interruption of service
Totality bears no liability for interruption or cancellation of services due to force majeure events such as floods, fires, uprisings etc. In the event that lessons are cancelled by Totality, your account will not be debited.
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11. Credit expiry
The credit loaded onto your account will expire if it remains unused 12 months after purchase and will not be refunded to you.
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12. Stop service, revocation
Totality reserves the right to revoke your account and cancel all credits at any given time; however, this will only be enacted should Totality have just cause.
Totality reserves the right to refund students their money, net of their per-lesson fees at any time, for any reason.
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13. One Person One Account
Only one person can use one account. If we suspect that multiple students are using the same account, we will immediately suspend the student account pending investigation.
14. Removal From Classes
Totality retains the right to remove students from lessons, should they feel that they are not taking them seriously and wasting teaching time.
Examples of this type of behavior that will not be tolerated include students who are repeatedly late for classes, have consistently poor internet and hardware making teaching nearly impossible, consistently end classes early, or do not pay attention during classes. Disrupting group lessons “hangouts” with unwelcoming behavior of any sort or type that can cause students and teachers to feel uncomfortable. If they are wasting their own time as well as that of their teachers. Consequences of such behavior will be refunding of any payments made to Totality, net of consumed lesson costs calculated at Pay As You Go rates.
Other behavior warranting account suspension that will not be tolerated from students will include the use of swear words, nudity, offensive comments in class about religion, gender, sexual orientation or ethnicity.
Totality Organization encourages positive concepts such as multiculturism, healthy communication, equality, freedom of speech, human rights and any other positive behaviors that brings people together. We encourage our teachers and students to discuss any topics except “Politics & Religion” due to their divisive nature.
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15. Disintermediation
Totality teachers and its client’s teachers are exclusively authorized to teach with Totality. Should they solicit students to take private lessons apart from what is scheduled by Totality, or should they attempt to contact students outside of lesson hours, we would appreciate if students would immediately report them directly to ototality@gmail.com as this is a breach of the code of conduct.
If students begin to take classes with Totality teachers outside of Totality schedules, Totality reserves the right to cancel their accounts and all credits.
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16. Intellectual Property
Totality brand and operations are wholly owned by Totality. All lesson plans, teaching materials and artwork on our website or within our teaching materials are proprietary and owned by Totality Organization. and shall only be used by students and teachers for Totality-related activities. These materials shall not be sold, leased, licensed, used, copied or redacted for any other purpose than tuition of Totality students in the context of classes scheduled through Totality website. Any planned use of these materials for other purposes must be sanctioned in writing by Totality management. Legal action may be taken in the case of intellectual property infringement.
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18. Jurisdiction
These terms and conditions are in compliance with the Georgian law. Totality Organization is a Georgian company registered as an (Individual Entrepreneur Business) - Identification#305480262. Any disputes arising from these Terms & Conditions are subject to Georgia’s law and the pertinent courts in this country.
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19. Contacting us
If you have any questions about the Terms and Conditions, the practices of this site, or your dealings with this site in general, please contact us using the information below. You should expect a response within 24 hours.
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Totality Organization
Georgia, Tbilisi, Vake District,
Zakaria Paliashvili St, N41, Entrance Hall 1